Contact us about duplicate charges, missing paid access or a service problem. Cancelling a storage subscription stops future renewals once confirmed; it does not automatically refund a previous payment.
What you purchase
This policy covers digital services bought from Apptimus Tech (Pvt) Ltd. through Magenda. The Full event purchase is a one-time charge for a particular event. Optional additional storage and continued access are a separate monthly subscription. The price, currency, included access and renewal terms shown before you pay apply to your purchase.
Paid access is activated after the payment is verified. A checkout return screen alone is not payment confirmation. If your bank shows a charge but Magenda has not confirmed access, contact us before making another payment.
When to request a refund
Please request a review if you were charged twice for the same purchase, were charged after a confirmed cancellation, did not receive the paid service, or encountered a material problem that prevented the purchased service from working. We will investigate the payment and service records and offer the remedy required by applicable law, which may include restoring access or a refund.
A change of mind, an event cancellation or postponement, or choosing not to use available features does not automatically create a refund entitlement once the digital service has been supplied. We review the circumstances of each request. This does not limit any cancellation or refund right you have under applicable law.
How to request a review
Email [email protected] using the account or billing email where possible. Include the following details so we can locate the payment:
- Your event name and account email.
- The order or payment reference, payment date, amount and currency.
- A short description of the issue and the outcome you are requesting.
- Any relevant receipt or screenshot with unnecessary personal or payment information removed.
Review and refund processing
We may ask for information needed to verify the purchase. Do not send your full card number, security code, banking password or one-time sign-in code. We will explain the outcome of the review and any next steps by email.
Where supported, an approved refund is returned through the original payment method. If that method cannot support the refund, we will agree an appropriate alternative with the payer. Once submitted, the time for a refund to appear depends on the payment provider, payment method and bank. We cannot guarantee a single settlement time.
A refunded or reversed purchase may no longer provide the access or storage associated with that payment. We will explain the effect on your event as part of the resolution. Any rights to raise a payment dispute with your provider or bank remain available.
Stopping monthly storage renewal
The event owner can open the event’s Billing section, expand additional storage and select Stop monthly renewal. Complete the confirmation and check that the subscription status has changed. If the control is unavailable or returns an error, email us for help before the next renewal is due.
A confirmed cancellation stops future monthly renewals. Already-paid access remains until its displayed expiry unless the payment is refunded or reversed. A payment already being processed may still need a separate review. Stopping renewal does not automatically refund the current or earlier periods.
Cancelling or archiving the event, signing out, uninstalling Magenda or no longer using the service does not cancel a storage subscription. Manage the subscription separately. When paid access ends, premium features and additional storage availability are subject to the event’s remaining entitlements.
Other event costs and your rights
Magenda’s charges cover its software service. Arrangements with venues, caterers, entertainers or other event suppliers are separate and follow their own agreements. Nothing in this policy excludes a consumer protection or remedy that cannot lawfully be excluded. Contact us if you believe a review has not addressed your concern.
Magenda is operated by Apptimus Tech (Pvt) Ltd.
[email protected]